☞ An accident is an unplanned, uncontrolled, or unforeseen event resulting in injury or harm to people and damages to goods.
☞For example, a person falling down and getting injured.
☞ Emergency is a serious or crisis situation that needs immediate attention and action.
☞ For example, a customer having a heart attack or sudden outbreak of fire in your organization needs immediate attention.
☞ Notice and Correctly Identify Accidents and Emergencies.
☞ Get help Promptly and in the Most Suitable Way.
☞ Follow Company Policies and Procedures for Preventing Further Injury While Waiting for Help to Arrive.
☞ Act within the Limits of your Responsibility and Authority when Accidents and Emergencies Arise.
☞ Promptly Follow Instructions given by Senior Staff and the Emergency Services.